Return Policy

We want you to be completely satisfied with your purchase from Kiza Jewels. If for any reason you are not, please review our return policy below:

1. 30-Day Return Window:
You have 30 days from the date of purchase to initiate a return.

2. Eligibility:
To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging.

3. Return Process:
» Contact our customer service team at kizajewels@gmail.com to initiate the return process.
» Provide your order number, the item(s) you wish to return, and the reason for the return.
» Our team will guide you through the return process and provide you with a return shipping label.

4. Refund or Exchange:
» Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
» If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. In case of an exchange, we will promptly send out the replacement item.

5. Non-Refundable Items:
Customized or personalized items are non-refundable unless there is a defect or error on our part.

6. Shipping Costs:
Customers are responsible for the return shipping costs, unless the return is due to a mistake on our part.

7. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will replace the item or issue a refund, including return shipping costs.

8. Contact Information:
For any questions regarding returns, please contact our customer service team at support@kizajewels.com

Thank you for shopping with Kiza Jewels. We appreciate your business!